Dear Sowallers,
There is no excuse for anyone to experience poor, inattentive and rude service at the roof bar. There is no excuse for anyone to be treated that way anywhere much less the bar and restaurant I own. I want to be very clear that I take any negative experience a customer has at Bud & Alley's very seriously. To say I don't care is simply not true.
Being in the food business means being in the people business and everyone and every place has an off day from time to time. I am looking into this situation and improvements will follow. I value any and all input from Sowallers and all guests. Food should be available until 1:30 a.m. guests should be served promptly and with a smile. Again, thanks very much for your input.
Dave Rauschkolb